Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.handfeature.com

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

How do we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing your Personal Information

For India: We share your Personal Information with Shiprocket (courier) to help us use your Personal Information.

For Outside of India: We share your Personal Information with India Post, DTDC, DHL, Blu Dart, and other International Courier Services depend upon use of Services, will help us for your product easy to deliver till your address.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Data retention

When you place an order through the Site, we will maintain your Order Information in our records.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@handfeature.com or by mail using the details provided below:

PAYMENT

Payment is due upon ordering. No order can be dispatched without confirmation from our bank that your payment has been received. Online payment is accepted by Internet Banking, PayPal, Instamojo, Google pay, UPI and the following credit cards: Visa, American Express, Mastercard. An invoice will be emailed showing a breakdown of your purchases.

RETURNS/REFUNDS

All sales are final. We cannot accept returns/replacement/refund on custom products (such as special orders or personalized items) However, if there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection. You will receive a 100% full refund on the purchase price, back into the original mode of payment. It can take between 4-12 business days for the refund to reflect in your account, depending on your mode of payment, bank, credit card processor, holidays etc.

OUR FAIR TERMS & CONDITIONS FOR RETURNS

We cannot accept returns/replacement, nor issue refunds on items that have been used on or have a worn-out look due to improper storage conditions.

All we ask is your item must be unused and in the same condition that you received it. It must also be returned with its original packaging and literature. You will bear the cost of shipping the return to us.

If your package is lost or damaged on its way back to us, trust us when we say that we feel your pain. But unfortunately, we cannot assume responsibility for reimbursement or compensation for such packages. All Returns must be shipped to us through a delivery service with tracking information.

We do not offer a general return policy because all items are made to order. Hand Feature reserve the right to approve/reject returned & refund claims after inspection of returned items.

ADDITIONAL INFORMATION

Since leather is an animal product; each hide is slightly different, which ultimately gives it its unique character. As a result of this, we cannot guarantee that every product will look exactly the same, but product and quality will be excellent.

If leather is not available at the time, leather can be suggested that is similar. Availability of leather varies depending on demand and supply. Leathers can sometimes take weeks to be delivered to us.

Questions

If you have any other questions or doubt please reach out to us:

Email: support@handfeature.com

Call or WhatsApp: +918700274418

SHIPPING RATES

We shipping all orders FREE of Cost in India and anywhere else.

ESTIMATED SHIPPING TIMES

We offer many different options to our clients, so some orders take longer than others. Here's a table breaking it down, to give you an idea of your order. Hand Feature take no responsibility for lost shipments, although we will do our best to track them down.

Processing Time:

Regular orders: Please allow us up to 14 days to carefully handcraft your order for you.

Transit Time

National: Major cities in India: 2-5 business days after shipping - Delivery Tracking.

International: Standard International shipping will take time to deliver 12 to 18 Days and as per Urgent and fast courier will take 5 to 10 days but delivery charge will be extra.

RE-SHIPPING CHARGES

Our shipping partners will make 2 attempts to deliver your package. If they are unable to deliver, the package will be returned to us. Later if you ask for your order to be delivered again you will have to bear the shipping fee to re-ship the order to you.

Do's and Don't's

Points you need to remember with your leather product:

• Don’t expose it to heat. Leather dries up and can crack if left in high heat environments for extended periods of time.
• Don’t try to test if it’s waterproof. It’s not. While the exterior of the leather has some resistance to water, if leather stays in water, it can shrink and may lose shape.
• Use your leather product as intended. For example, if you own a wallet designed to hold four cards, and you decide you really must start carrying more cards, please choose from one of our other designs. Exceeding a product’s specification can greatly reduce its life.
• DO NOT clean with household cleaners like bleach/Clorox/Colin etc.
• Show the leather some love! Every 6 months or whenever the leather begins to look faded or dry:
• Wipe the leather down with a soft, clean and damp cloth to get rid of dust and dirt.
• Apply natural leather balm with a clean soft cloth and lightly apply it on the surface of the leather in a circular motion. Remember a little goes a long way.

For any Doubt : National and International Customers-

Chat on whatsapp: +91 8700274418

Email: support@handfeature.com